Register Your Claim

Register Claims Online: Car, Two-Wheeler, Health, Travel Insurance Claims – Bharti AXA GI
98.27% Claim
Settlement Ratio
4.2 MILLION
Policies Issued
☰ POLICY CATEGORY

Car Insurance - Claim

Our car insurance claim process is simple and hassle-free. In the event of an accident, you can avail cashless facility at our wide garage network.

Step 1: Claim registration
Register your claim by visiting our website.- Register a claim section  or calling us at 1800-103-2292 (Toll free) or emailing us at claims@bharti-axagi.co.in You will receive a claim registration number which you can use for all future reference.

Step 2: Send your vehicle for repair
You can send your vehicle to any of our network garages along with the documents as mentioned below. A survey will be conducted by the surveyor at the garage.

  1. Original Claim form duly filled and signed by the insured (Company’s seal needs to be affixed incase the insured is a Firm/Company)
  2. Registration Certificate, copy of the insured’s PAN Card & Driving License of the person driving at the time of accident duly attested by the insured only. However surveyor may wish to verify the originals.
  3. True copy of Police report / FIR, in case of any Injury to Occupants or TP; Partial Theft ; Property Damage & Malicious activity.
  4. KYC documents (Address Proof as per policy & ID proof) for liability exceeding Rs. 1 Lakh.

Step 3: Claim Settlement

  1. Once all relevant claim documents received by the surveyor and are found in order, the work order will be given to the garage.
  2. The surveyor may wish to conduct re-survey once after completion of the repairs.
  3. We will issue a Delivery Order (DO)  on the receipt of the Bills of the repairs done.
  4. Garage will release the car by collecting the Satisfaction Voucher from the insured duly signed by him (Company’s seal needs to be affixed incase the insured is a Firm/Company).

Our car insurance claim process is simple and hassle-free. In the event of an accident, you can avail cashless facility at our wide garage network.

Step 1: Claim registration
Register your claim by visiting our website.- Register a claim section  or calling us at 1800-103-2292 (Toll free) or emailing us at claims@bharti-axagi.co.in You will receive a claim registration number which you can use for all future reference.

Step 2: Send your vehicle for repair
You can send your vehicle to any of our network garages along with the documents as mentioned below. A survey will be conducted by the surveyor at the garage.

  1. Original Claim form duly filled and signed by the insured (Company’s seal needs to be affixed incase the insured is a Firm/Company)
  2. Registration Certificate, copy of the insured’s PAN Card & Driving License of the person driving at the time of accident duly attested by the insured only. However surveyor may wish to verify the originals.
  3. True copy of Police report / FIR, in case of any Injury to Occupants or TP; Partial Theft ; Property Damage & Malicious activity.
  4. KYC documents (Address Proof as per policy & ID proof) for liability exceeding Rs. 1 Lakh.

Step 3: Claim Settlement

  1. Once all relevant claim documents received by the surveyor and are found in order, the work order will be given to the garage.
  2. The surveyor may wish to conduct re-survey once after completion of the repairs.
  3. We will issue a Delivery Order (DO)  on the receipt of the Bills of the repairs done.
  4. Garage will release the car by collecting the Satisfaction Voucher from the insured duly signed by him (Company’s seal needs to be affixed incase the insured is a Firm/Company).

Claim Assistance

Cashless Garage Network

Your vehicle insurance at Bharti AXA offers you cashless servicing across India. Find the nearest garage by selecting location and vehicle type. Click here

Two-Wheeler Insurance - Claim

Our two-wheeler insurance claim process is simple and hassle-free. In the event of an accident, you can avail cashless facility at our wide garage network.

Step 1: Claims Registration
Register your claim by visiting our website.- Register a claim section  or calling us at 1800-103-2292 (Toll free) or emailing us at claims@bharti-axagi.co.in You will receive a claim registration number which you can use for all future reference.

Step 2: Send your vehicle for repair
You can send your vehicle to any of our network garages along with the documents as mentioned below. A survey will be conducted by the surveyor at the garage.

  1. Original Claim form duly filled and signed by the insured (Company’s seal needs to be affixed incase the insured is a Firm/Company).
  2. Registration Certificate, copy of the insured’s PAN Card & Driving License of the person driving at the time of accident duly attested by the insured only. However surveyor may wish to verify the originals.
  3. True copy of Police report / FIR, in case of any Injury to Occupants or TP; Partial Theft ; Property Damage & Malicious activity.
  4. KYC documents (Address Proof as per policy & ID proof) for liability exceeding Rs. 1 Lakh.

Step 3: Claim Settlement

  1. Once all relevant claim documents received by the surveyor and are found in order, the work order will be given to the garage.
  2. The surveyor may wish to conduct re-survey once after completion of the repairs.
  3. We will issue a Delivery Order (DO)  on the receipt of the Bills of the repairs done.
  4. Garage will release the car by collecting the Satisfaction Voucher from the insured duly signed by him (Company’s seal needs to be affixed incase the insured is a Firm/Company).

Step 1: Claims Registration
Register your claim by visiting our website.- Register a claim section  or calling us at 1800-103-2292 (Toll free) or emailing us at claims@bharti-axagi.co.in You will receive a claim registration number which you can use for all future reference.

Step 2: Send your vehicle for repair
You can send your vehicle to any of our network garages along with the documents as mentioned below. A survey will be conducted by the surveyor at the garage.

  1. Original Claim form duly filled and signed by the insured (Company’s seal needs to be affixed incase the insured is a Firm/Company).
  2. Registration Certificate, copy of the insured’s PAN Card & Driving License of the person driving at the time of accident duly attested by the insured only. However surveyor may wish to verify the originals.
  3. True copy of Police report / FIR, in case of any Injury to Occupants or TP; Partial Theft ; Property Damage & Malicious activity.
  4.  A cancelled cheque (CTS complied) or Filled NEFT Mandate need to be submitted for online transfer.
  5. KYC documents (Address Proof as per policy & ID proof) for liability exceeding Rs. 1 Lakh.

Step 3: Claim Settlement

  1. Once all relevant claim documents received by the surveyor and are found in order, the work order will be given to the garage.
  2. The surveyor may wish to conduct re-survey once after completion of the repairs.
  3. Original Repairing Bill & Money Receipt needs to be submitted to us along with discharge voucher duly signed by the Insured ONLY. (Company’s seal needs to be affixed incase the insured is a Firm/Company).

Claim Assistance

Cashless Garage Network

Your vehicle insurance at Bharti AXA offers you cashless servicing across India. Find the nearest garage by selecting location and vehicle type. Click here

Health Insurance - Claim

We have designed the claim procedure at Bharti AXA in the simplest possible way so you can concentrate on getting well. Our dedicated claims handler, a unique personalized offering, helps make the health claims settlement process smooth and easy.

For your hospitalization needs, you can avail cashless facility at our 4500+ network hospitals. In the case of treatment at other hospitals, our skilled staff does all it needs to make sure that you get your compensation as quickly as possible. To serve you better we have tied up with the three main TPAs - Family Health Plan Ltd, Paramount, and E-Meditek.

For ease of claim, we have tied up with the two main Health claims handlers- Paramount and Emeditek

Step 1: Emergency treatment at our Cashless network

  • Find the closest cashless hospital using our hospital locator.- Click here
  • Proceed to the admission with your health ID card
  • Ask the hospital to fill up the claims cashless request form and submit it to the insurance help desk at the hospital or fax it to the number indicated in the form.
  • TPA will issue an authorization letter for the coverage as per the policy to the network hospital.
  • We will settle the bill directly with the hospital.
  • If the treatment is not covered under your policy, a letter will be sent along with the reasons for rejection.

Step 2: Planned treatment at our Cashless network

  • 4 days prior to the treatment, fill up the claims cashless request form and submit it to the insurance help desk at the hospital or fax it to the number indicated in the form.
  • We will notify you and the hospital within 6 hours on receiving the request via email and SMS.
  • Proceed to the admission on the day of the treatment with your Health card ID and the confirmation letter from us.
  • We will settle directly the bill with the hospital.
  • If the treatment is not covered under your policy, a letter will be sent along with the reasons for rejection.

Step 3: If the treatment is not covered under the policy

  • You can get treatment at our network hospitals.
  • All bills are to be paid by you and original documents need to be obtained from the hospital.
  • Submit the original and necessary documents to us along with the Claim form.
  • We will review the documents and effect payment within 21 days of receiving the complete documents. If the claim is rejected, a letter will be sent along with the reasons for rejection.

Step 1: Reimbursement for treatment done outside our panel

  • In the case of admission done outside our network hospital, you need to intimate us within 48 hrs of admission on the phone number provided on the claim form or mail us the details to the email id mentioned in the claim form.
  • You can then proceed with your treatment and pay the bill.
  • Get all the original documents from the hospital.
  • Furnish the following list of the documents to Bharti AXA – Health Claims (Head Office, Bangalore) / TPA:
  1. Claim form with duly signed by insured (Part I) and treating doctor (Part II)
  2. Original discharge summary
  3. Original final bill with receipt & detailed break up towards the final bill (item wise/cost wise)
  4. Original lab reports with advice for investigation undergone from the treating doctor (Doctor Prescription/Consultation)
  5. A letter from treating consultant stating past history if any with duration of the said ailment
  6. A letter from the treating consultant stating details of accident and initial assessment- alcohol intoxication if any, (if the case of injury or accident) with  MLC COPY / FIR copy in case of RTA/any injury/assault/poisoning etc.
  7. 1st consultation paper before the admission, if any
  8. Hospital registration certificate if the hospital is in non-network/remote location
  9. A letter from insured stating reason for delay in submission of claim documents. (If delay more than 30 days after the discharge)
  10. Policy copy/Health ID card/ Health TPA ID card with ID proof & Address proof for patient & proposer
  11. Cancelled cheque for Electronic fund transfer in the name of proposer

We will review the documents and effect the payment within 21 days of receiving the complete documents. If the treatment claimed is not covered under your plan, a letter will be sent along with the reasons for rejection.

Step 2: If the treatment is not covered under the policy

  • All bills are to be paid by you and original documents need to be obtained from the hospital.
  • Submit the original and necessary documents to us along with the Claim form.

We will review the documents and effect payment within 21 days of receiving the complete documents. If the claim is rejected, a letter will be sent along with the reasons for rejection.

Claim Assistance

Cashless Hospital Network
Your health insurance at Bharti AXA offers you cashless servicing across India. Find the nearest hospital by selecting location. To download Bharti AXA General Insurance cashless hospital list across TPAs, please click here 

Critical Illness Insurance - Claim

The claim should be submitted post 30 days of survival only as it is benefit plan.

Follow this easy process to get critical illness claim:

Claim form duly signed along with attending physician statement

Photocopy of the discharge summary and final bill

Photocopy of the investigation report which confirm the diagnosis, e.g. CAG report in case of Coronary artery disease/ Bypass Surgery or biopsy report in cancer cases.

Medical certificate which states details of the treatment and fitness.

If the patient gets admitted post survival period, then cashless benefit in network hospital can be extended up to the benefit amount by the TPA.

Personal Accident Insurance - Claim

The claim should be submitted post 30 days of survival only as it is benefit plan.

Follow this easy process to get critical illness claim:

Claim form duly signed along with attending physician statement

Photocopy of the discharge summary and final bill

Photocopy of the investigation report which confirm the diagnosis, e.g. CAG report in case of Coronary artery disease/ Bypass Surgery or biopsy report in cancer cases.

Medical certificate which states details of the treatment and fitness.

If the patient gets admitted post survival period, then cashless benefit in network hospital can be extended up to the benefit amount by the TPA.

Student Travel Insurance - Claim

Medical and Emergency Services are provided by our service provider:

AXA Assistance India
403, B 404, Copia Tower, Jasola District Centre
New Delhi, India

In case of claim or emergency assistance whilst abroad, please contact the international Toll Free Numbers given below: 
For Canada - 844-691-8883 
For USA - 844-691-8885 
For Rest of the world excluding Canada & USA +91 11 47324403

Our Claims Service Representative will guide you on the process. You can download the claim form and attach supporting documents against the claim type and send it by mail, email or fax.

For any information pertaining to our other products, you can call us on 080-49010222. For general assistance call on 1800-103-2292 (Toll free) or write to us at customer.service@bharti-axagi.co.in.

Individual/Family Travel Insurance - Claim

Medical and Emergency Services are provided by our service provider:

AXA Assistance India
403, B 404, Copia Tower, Jasola District Centre
New Delhi, India

In case of claim or emergency assistance whilst abroad, please contact the international Toll Free Numbers given below: 
For Canada - 844-691-8883 
For USA - 844-691-8885 
For Rest of the world excluding Canada & USA +91 11 47324403

Our Claims Service Representative will guide you on the process. You can download the claim form and attach supporting documents against the claim type and send it by mail, email or fax.

For any information pertaining to our other products, you can call us on 080-49010222. For general assistance call on 1800-103-2292 (Toll free) or write to us at customer.service@bharti-axagi.co.in.

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