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  • #1
    Global Insurance Brand - AXA
  • 24/7
    Worldwide AXA Assistance
  • 130+
    Country-wide presence

Claim Process

Cashless Claim

In the unfortunate event of any emergency when traveling abroad, you can rely on our absolute assistance in getting you help, quickly.

Whether individual or a family, simply follow these steps and you will soon be on your way to a quicker claim settlement.

Cashless Claims registration

-Intimate Bharti AXA General Insurance within 24 hours of occurrence of claim.

-You have the option of Cashless and Reimbursement claim facility.

-To avail our worldwide cashless facility, you can reach us on 844-691-8883 (for Canada), 844-691-8885(for USA) or +91 11 47324403 (for the rest of the world, excluding Canada and USA).

-You can also email us at bagi.travel@bhartiassistance.co.in

-Our Claims Service Representative will guide you through the claim registration process. You can download the claim form here.

-Attach all supporting documents against the claim type and send it by mail, email or fax.

Reimbursement claims

-Ensure that all reimbursement claims are intimated within 7 days from date of loss .

-Send us all the original bills and other necessary documents along with the claim form.

-If you have been admitted in a non-network hospital, you can send the documents within 30 days from the date of discharge.

-We will settle your claim within 30 days from the date of submission of the requisite documents.

-If everything is in order, we will effect payment within 21 days of receiving all documents.

-If your claim is rejected, a letter will be sent explaining the reason for the rejection.

Do's

  • Collect and retain all your original receipts of purchases during your overseas trip, especially those against any event giving rise to claim.
  • Share complete information regarding the event and claim amount on the claim form to enable us to understand the scenario and help process your claim faster.
  • Ask for discounts for any medical consultations or hospitalization if you are paying the bills and getting reimbursement later.
  • Inform us about any hospitalization event whether or not the hospital asks you for any other details except policy copies.
  • Notify us immediately in case you receive any emails from overseas hospitals or recovery agencies for payments.
  • Intimate us about any medical evacuation and repatriation events on time in order for us to assist you better.
  • Always discuss with us the options of medical evacuation and undergoing treatment in India, unless it’s an emergency.
  • Always provide alternative contact telephone numbers of relatives back home in India.

Don't

  • Do not ignore recovery agency emails
  • Do not panic for auto email received from recovery agencies, instead intimate Insurance Company
  • Directly negotiate with service providers and make arrangement for medical evacuation and repatriation without intimating Insurance Company
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