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ICICI trade logo displayed above belongs to ICICI Bank and is used by ICICI Lombard GIC Ltd. under license and Lombard logo belongs to ICICI Lombard GIC Ltd. Insurance is the subject matter of the solicitation. The advertisement contains only an indication of cover offered. For more details on risk factors, terms, conditions and exclusions, please read the sales brochure carefully before concluding a sale. ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025 | Email : customersupportba@icicilombard.com Toll Free Number: 1800-103-2292

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Procedure for Grievance

 In case you have any Grievance, you may report your Grievances at following touch points

Address:

ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai – 400025

Call us at :

1800-103-2292 (Toll free)

Email your complaint at:

customersupportba@icicilombard.com

Visit our nearest branch & our staff will assist you to redress your Grievances. To locate the nearest Branches, Please click here.

For GRO details of the active branches click here

After investigating the matter internally, we will send our response within a period of 15 days from the date of receipt of the complaint by the Company. In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.

Grievance Of Senior Citizen

In respect of Senior Citizens, the Company has established a separate channel to address the grievances. Any concerns may be directly addressed to the Senior Citizen’s channel of the Company for faster attention or speedy disposal of grievance, if any.

Insured/ Insured Person may also approach the grievance cell at any of the Company's branches with the details of the grievance during working hours from Monday to Friday.