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The Road to Successful Claim Settlement

At Bharti AXA, settling your claim is our priority. And we ensure that the whole process is quick and hassle-free. It’s always good if you know the procedure in advance rather than wait for the claim to arise and then figure out the process. Our every insurance product has a slightly different process. Choose between the cashless claim settlement and reimbursement claim settlement.

Car Insurance

The process is simple and stress-free. With a comprehensive car policy, you can make claim for losses/damages on your own car or for damages to a third-party. Choose between the cashless claim settlement and reimbursement claim settlement.

Step 1: Register your claim by calling us at 1800-103-2292 (Toll free) or send us a mail at claims@bharti-axagi.co.in. In case of vehicle theft, first file a police FIR.

Step 2: Send your vehicle for survey along with the documents

Step 3: The vehicle is repaired. If it’s cashless, then we settle the repair bills directly with the garage. If it’s reimbursement, you can make the payment and hand us the bills. We will reimburse the amount to you.

Two-Wheeler Insurance

Settling claims, us with is a smooth ride. With a comprehensive bike policy, you can make claim for losses/damages on your own bike or for damages to a third-party. Choose between the cashless claim settlement and reimbursement claim settlement.

Step 1: Register your claim by calling us at 1800-103-2292 (Toll free) or send us a mail at claims@bharti-axagi.co.in. In case of vehicle theft, first file a police FIR.

Step 2: Send your vehicle for survey along with the documents

Step 3: The vehicle is repaired. If it’s cashless, then we settle the repair bills directly with the garage. If it’s reimbursement, you can make the payment and hand us the bills. We will reimburse the amount to you.

Health Insurance

We have designed the process in the simplest way possible. A health policy pays for expenses related to hospitalization and medical treatment. Choose between the cashless claim settlement and reimbursement claim settlement.

Step 1: As per your preference, get admitted at our cashless network, fill the form and submit it to the insurance helpdesk at the hospital. If you wish to get admitted in a hospital outside our network then call us on 1800-103-2292 and inform us within 48 hours  

Step 2: The bill will be directly settled by us in cashless hospitalization. For reimbursement, you need to send us the relevant documents and bills. Within 21 days, we will pay the amount to you.

Personal Accident Insurance

In case of an accident that requires immediate hospitalization, we pay for your medical expenses.

Step 1: Contact our 24-hour helpline on 080-49123900 or mail us at claims@bharti-axagi.co.in

Step 2: Provide necessary details while making the claim

Step 3: Send important documents to us. We settle your claim within 10 days

Student Travel Insurance

This is in case of emergency assistance while on your trip abroad.

Step 1: You can contact us on the following numbers:

  • For Canada - 844-691-8883
  • For USA - 844-691-8885
  • For Rest of the world excluding Canada & USA +91 11 47324403

Step 2: Our customer service representative will guide you. You need to mail, e-mail, or fax the claim form with the relevant documents. We will settle the claim.

Step 3: For any other information call us on 080-49010222. For general assistance, you can contact 1800-103-2292 (Toll free) or mail us at customer.service@bharti-axagi.co.in

Individual/Family Travel Insurance

In case of emergency assistance while on your trip abroad, you can contact us on the following numbers:

Step 1: You can contact us on the following numbers:

  • For Canada - 844-691-8883
  • For USA - 844-691-8885
  • For Rest of the world excluding Canada & USA +91 11 47324403

Step 2: Our customer service representative will guide you. You need to mail, e-mail, or fax the claim form with the relevant documents. We will settle the claim.

Step 3: For any other information call us on 080-49010222. For general assistance, you can contact 1800-103-2292 (Toll free) or mail us at customer.service@bharti-axagi.co.in

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