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    Claims Assistance

Claim Process

Cashless Claim

Our car insurance claim process is simple and hassle-free. In the event of an accident claim, you can avail cashless facility by choosing our cashless garage network.

Step 1: Claim registration
Notify your claim by calling us at 1800-103-2292 (Toll free) or emailing us at claims@bharti-axagi.co.in. Our customer service center will register the claim and provide you the claim registration number for all future reference.

Step 2: Send your vehicle for repair
You can send your vehicle to any of our network garage along with the documents as mentioned below. Survey will be conducted by the surveyor at the garage.

1. Original Claim form duly filled and signed by the insured (CO’s seal need to be affixed incase the insured is a Firm/Company)

2. Registration Certificate ; Copy of the insured’s PAN Card & Driving License of the person driving at the material time of accident duly attested by the insured only. However surveyor may wish to verify the originals.

3. True copy of Police report / FIR, in case of any Injury to Occupants or TP; Partial Theft ; Property Damage & Malicious activity.

4. KYC documents (Address Proof as per policy & ID proof) for liability exceeding one lack.

Step 3: Claim Settlement

  1. Once all relevant claim documents received by the surveyor and are found in order, the work order will be given to the garage.
  2. The surveyor may wish to conduct re-survey once after completion of the repairing job.
  3. Insurance CO. will issue a DO (Delivery Order) on receipt of repairing bill.
  4. Garage will release the car by collecting the Satisfaction Voucher from the insured duly signed by him (CO’s seal need to be affixed incase the insured is a Firm/Company).
Reimbursement Claim

Step 1: Claim registration
Notify your claim by calling us at 1800-103-2292 (Toll free) or emailing us at claims@bharti-axagi.co.in. Our customer service center will register the claim and provide you the claim registration number for all future reference.

Step 2: Send your vehicle for repair
You can send your vehicle to any of our network garage along with the documents as mentioned below. Survey will be conducted by the surveyor at the garage.

1. Original Claim form duly filled and signed by the insured (CO’s seal need to be affixed incase the insured is a Firm/Company)

2. Registration Certificate ; Copy of the insured’s PAN Card & Driving License of the person driving at the material time of accident duly attested by the insured only. However surveyor may wish to verify the originals.

3. True copy of Police report / FIR, in case of any Injury to the occupants or TP ; Partial Theft ; Property Damage & Malicious activity.

4. A cancelled cheque (CTS complied) or Filled NEFT Mandate need to be submitted for online transfer.

5. KYC documents (Address Proof as per policy & ID proof) for liability exceeding one lack.

Step 3: Claim Settlment

  1. Once all relevant claim documents received by the surveyor and are found in order, the work order will be given to the garage.
  2. The surveyor may wish to conduct re-survey once after completion of the repairing job.
  3. Original Repairing Bill & Money Receipt needs to be submitted to the Insurance CO. along with discharge voucher duly signed by the Insured ONLY (CO’s seal need to be affixed incase the insured is a Firm/Company).

Claim Assistance

Cashless Garage Network

Your vehicle insurance at Bharti AXA offers you cashless servicing across India. Find the nearest garage by selecting location and vehicle type. To download the Bharti AXA General Insurance cashless garage list across India, please click here.

Download Private Car Insurance Claim Form