About ISO Certification
We are very proud to announce that we are now the first General Insurance Company in India to receive the dual certification of ISO 9001:2008 and ISO 27001:2005. An added feather to our cap is that we have received this certification across processes and branches.
QMS has been implemented across our locations and functions which include Project Management Office (Including Process Excellence, Risk Management, Procurement, General Administration, Project Management, and Planning & Reporting), Sales & Distribution, Operations & Claims, Underwriting, Human Resources, Finance, Internal Audit & Compliance, and Information Technology.
ISO is a key milestone in our journey towards Redefining Standards and becoming the preferred brand. It shows that we live up to our brand values of Available, Attentive & Reliable and shows that we are worthy of the Trust of our Customers and partners.
As we move forward keeping our customer as the central focal point, strong service delivery and processes that delight both customers and trade will be pivotal in differentiating us from competition.
This means for our customers and partners
Streamlined and Standard Processes: Which translate in effective delivery of services. The standardized processes enable us to provide top notch service consistently and across all branches.
Defined Service Levels: From Policy Insurance to Claim Settlement, we follow a set level of service or deliverables. We also follow an approach of PDCA (Plan, Do, Check, Act) in reviewing our processes.
Customer complaints and query resolution: Address and resolve customer queries/complaints within defined Turn around Time (TAT).
Customer Satisfaction Feedback: We are constantly capturing feedback from our end customers and working towards improvement
Being ISO 27001:2005 certified means that we comply with best practices that ensure that our customer's information is secure with us and is under explicit management control.
The ISO 27001 certification provides us a top-down and consistent approach to address all compliance, risk, and governance issues related to information security.
All these benefits lead to a better customer satisfaction, increased customer confidence & peace of mind.
