A Few Simple & Important Steps in case of a claim:

• Please attend to any bodily injuries first.
• Protect the property from loss to the extent possible.
• Please inform police, fire brigade wherever required and obtain a copy of FIR/fire brigade report.
• If required, please take photographs of loss items/articles
• Please immediately contact our toll free help line on 18001032292 in the event of any claim.
• Fill up the claim form that can be downloaded from our website. 
• Co-operate with our surveyor/investigator for assessment of the loss.

Our Claims representative will contact you within 1 working day of the notification.

Things to Remember:

• Inform the police / fire brigade wherever required and obtain copy of the report.
• In case of bodily injury / death, obtain the medical reports from hospital / Disability Certificate issued by Civil Surgeon or equivalent as authorized by State Government / Death certificate and postmortem report whichever is applicable.
• Do not repair / dismantle the property before the company representative / surveyor’s inspection.
• Do not compromise / promise anything to any other person/entity without the consent of the company.
• You have a right to get relevant information about your claim and we will be pleased to assist you in this regards .

Documents Required:

• Claim form duly completed in all aspects and signed by the insured/claimant, providing a clear description of the occurence. 
• FIR/ Final Police report in case of property damage or bodily injury or burglary.
• Copy of repair invoices, money receipts etc.
• For Personal Accident case- Medical reports / discharge summary / Disability Certificate issued by Civil Surgeon or equivalent as authorized by State Government / Post Mortem Report / Death Certificate whichever is required
• Autopsy and post-mortem report of the pet by a qualified veterinary surgeon, in the case of pet insurance. 

Please note that the above list is indicative and not exhaustive. Additional information may be required depending on the circumstances of the case.