Bharti AXA General Insurance is your friend in need !!

If you had the misfortune of suffering an accident, we don’t want to make it worse with tedious claims process.  We think and feel for our customers, and hence keep things simple and easy. Be it a single toll free number for claim notification, easy documentation and quick settlement, our processes are designed to help you at your time of need. 

Our Claims Process:

Step1: Notifiy your claim by calling us at 1800 103 2292 or emailing us at claims@bharti-axagi.co.in 

Step2: Our customer service center will register the claim and provide you the claim registration number for all future reference.

Step 3: Our customer service center will immediately allocate your claim case to a surveyor and will share your name and contact number for him to contact you.

Step 4: Surveyor will assess the damage to your vehicle and authorize the workshop to commence repairs in line with the agreed quantum. He will also provide confirmation if the claim would be settled on cashless or reimbursement basis, depending on the circumstances of the case. 

Step 5: Garage will carry on with the repair and inform surveyor once it is over. Any amount that is not recoverable under the policy will be collected by the garage from the insured.

Step 6: Vehicle will be released to you post your confirmation that the car is repaired to your satisfaction and obtaining a discharge. If the claim is on reimbursement basis, the same will be paid to the you within 7 working days on submission of repair bills and/or other requisite documents.

You can also get access to a host of claim related features like tracking your claim status by calling the help desk, availing cashless facility at 2000+ network garages and more. You can report your Motor claim with us in minutes and get prompt, professional and courteous service. Our claims helpdesk is at your service 24X7.

Answer a few simple questions and get quick claim settlement :

For prompt registration and settlement of your claim, please provide the following information: 

• Your contact number
• Policy number
• Name of policy holder
• Date & Time of loss
• Loss location
• Nature & extent of loss
• Nature of injury if any

Documents required at the time of claim :

• Claim Form duly filled in all aspects and signed by insured.
• One self attested photocopy of R/C Book and original for verification & return.
• One self attested photocopy of driver's license and original for verification & return.
• FIR / Charge sheet in case of major damage or third party property damage/ third party injury / death/theft of vehicle/ damage due to riot, strike and malicious act.
• Repair bills, if not availing the cashless benefit.
• Satisfaction letter if you would like to avail cashless facility at our preferred garages. (Note: If you are a corporate/firm then company’s seal or rubber stamp is required on the satisfaction letter)

Any additional document required can be called for on case to case basis.

Get instant assistance from our claims team :

After you duly fill in the claim report, please leave your vehicle along with the essential claim documents at the workshop. A surveyor will be assigned to inspect your vehicle damage and will call you after surveying the vehicle.

• Our claims representative will contact you within one working day of claim intimation
• Our representatives will brief you on the procedure & documents required & also advise you on the nearest Garage Location.
• Damage Survey of your vehicle will be attended to within 1 working day.
• You can avail for cashless facility for repair of your vehicle at our panel garages.
• In case of cashless, the Company shall make the payment in favour of the garage directly subject to deduction of Policy excess, depreciation as applicable & any additional work carried out that is not covered under the policy. 

What is covered under Car and Two Wheeler claim?

• Accidental external damage to the vehicle
• Liability for third-party injury or death, and damage caused to their property
• Accidental loss or damage to electrical and non-electrical accessories
• Personal accident for the insured and any named or unnamed passenger(s) if the cover is opted for
• Legal liability to persons employed (paid drivers/cleaners) if the cover is opted for
• Legal liability to employees of the insured (other than paid drivers) if the cover is opted for

Download Motor Insurance Claim Form.