Customer Support

Home Insurance

Please follow simple steps given below in case of any untoward event to your home

Intimate your claim

Notify your claim by calling us at 080 - 49123900 or emailing us at claims@bharti-axagi.co.in . ( Opens in a new window )Provide relevant information which includes your policy and other details regarding your claim.

Send your vehicle for repair

Company shall appoint surveyor for your claim within 1 working day. Co-operate with our surveyor/investigator for assessment of the loss and submit all relevant claim documents to him for loss assessment. Depending on coverage's taken by insured following documents would be required at time of claim.

  • Claim form duly completed in all aspects and signed by the insured/claimant, providing a clear description of the occurrence.
  • FIR/ Final Police report in case of property damage or theft or burglary.
  • Copy of repair estimates, invoices, money receipts etc.
  • For Personal Accident case- Medical reports / discharge summary / Disability Certificate issued by Civil Surgeon or equivalent as authorized by State Government / Post Mortem Report / Death Certificate whichever is required
  • Autopsy and post-mortem report of the pet by a qualified veterinary surgeon, in the case of pet insurance.
  • Satisfaction letter if you would like to avail cashless facility at our preferred garages. (If you are a corporate/ firm then company's seal or rubber stamp is required on the satisfaction letter)
  • Any additional documents required can be called for on a case to case basis.

    • Please note that the above list is indicative and not exhaustive. Additional information may be required depending on the circumstances of the case.

Claim Settlement
  • Company shall process the claim within 7 working days on receipt of all requisite claim documents.
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