Home Insurance - Claim Process

Please follow simple steps given below in case of any untoward event to your home

• Notify your claim by calling us at 080 – 49123900 or emailing us at claims@bharti-axagi.co.in. Provide relevant information which includes your policy and other details regarding your claim.
• Company shall appoint surveyor for your claim within 1 working day.
• Co-operate with our surveyor/investigator for assessment of the loss and submit all relevant claim documents to him for loss assessment.
• Company shall process the claim within 7 working days on receipt of all requisite claim documents.

Please remember below things:

• Please attend to any bodily injuries first.
• Protect the property from loss to the extent possible.
• Please inform police, fire brigade wherever required and obtain a copy of FIR/fire brigade report.
• If required, please take photographs of loss items/articles
• Do not repair / dismantle the property before the company representative / surveyor’s inspection.
• Do not compromise / promise anything to any other person/entity without the consent of the company.
• In case of bodily injury / death, obtain the medical reports from hospital / Disability Certificate issued by Civil Surgeon or equivalent as authorized by State Government / Death certificate and postmortem report whichever is applicable.

Please see the documents required to complete your claim process.

Product Brochure Policy Document Glossary