Health Insurance - Claim Process

Our proficient and skilled staff will do all it needs to make sure that you get your compensation as quickly as possible. To serve you better we have tied up with the two main Health claims handlers, Paramount and Emeditek

Emergency treatment at our Cashless network

Find the closest cashless hospital
Proceed to the admission with your health ID card
Ask the hospital to fill up the claims cashless request form and submit it to the insurance help desk at the hospital or fax it to the number indicated in the form
We will notify you within 6 hours on receiving of the request via email and SMS
We will settle the bill directly with the hospital

Planned treatment at our Cashless network

4 days prior to the treatment, fill up the claims cashless request form and submit it to the insurance help desk at the hospital or fax it to the number indicated in the form
We will notify you and the hospital within 6 hours on receiving the request via email and SMS
Proceed to the admission on the day of the treatment with your Health card ID and the confirmation letter from us
We will settle directly the bill with the hospital

Reimbursement for treatment done outside our panel

Proceed with your treatment and pay the bill
Get all the original documents from the hospital
Submits all original and necessary documents along with duly filled Claim form to the email mentioned in the form
We will review the documents and effect the payment within 21 days of receiving the complete documents. If the treatment claimed is not covered under your plan, a letter will be sent along with the reasons for rejection

Treatment not covered under your policy

Insured can get treatment at the Network Hospital
All bills are to be paid by the insured and original documents obtained from hospital
Insured submits the original and necessary documents to us along with Claim form
We will review the documents and effect payment within 21 days of receiving the complete documents. If the claim is rejected, a letter will be sent along with the reasons of rejection

Bharti AXA Dedicated Claims Handler

Does claims settlement mean endless running around? Bharti AXA Dedicated Claims Handler addresses all your health insurance claim processing needs telephonically without any inconvenience to you.

One point contact
Simplifies the claims process
Handles paperwork
Speeds up claim settlement

*Role of Bharti AXA Dedicated Claims Handler is limited only to helping the claimants in filling the forms, arranging to collect the documents from the claimant, and providing information about the status of claim on an ongoing basis, if requested by the claimant. While our claims handler will facilitate the submission of the claims document for processing, the claim itself will be paid only if admissible under the terms and conditions of the policy. Claim processing is subject to submission of all relevant documents by Claimant as required by the Company. This service is not applicable under a Group Insurance policy. This service is available only within India.

Dedicated Claims Handler service is done telephonically for general insurance customers. For more details on risk factors, terms and conditions please read sales brochure of products carefully before concluding a sale.