Health Insurance

Our health insurance claim process is simple and easy. In case of hospitalization, you can avail cashless facility at our 4300+ network hospitals. Our proficient and skilled staff will do all it needs to make sure that you get your compensation as quickly as possible. To serve you better we have tied up with the two main Health claims handlers, Paramount and Emeditek.

Our proficient and skilled staff will do all it needs to make sure that you get your compensation as quickly as possible. To serve you better we have tied up with the two main Health claims handlers, Paramount and Emeditek

Emergency treatment at our Cashless network
  • Find the closest cashless hospital using our hospital locator
  • Proceed to the admission with your health ID card
  • Ask the hospital to fill up the claims cashless request form and submit it to the insurance help desk at the hospital or fax it to the number indicated in the form
  • TPA / insurance company will issue an authorization letter for the coverage as per the policy to network hospital.
  • We will settle the bill directly with the hospital
  • If the treatment is not covered under your policy, a letter will be sent along with the reasons of rejection
Planned treatment at our Cashless network
  • 4 days prior to the treatment, fill up the claims cashless request form and submit it to the insurance help desk at the hospital or fax it to the number indicated in the form
  • We will notify you and the hospital within 6 hours on receiving the request via email and SMS
  • Proceed to the admission on the day of the treatment with your Health card ID and the confirmation letter from us
  • We will settle directly the bill with the hospital
  • If the treatment is not covered under your policy, a letter will be sent along with the reasons of rejection
What if the treatment is not covered under my policy?
  • You can get treatment at our Network Hospital
  • All bills are to be paid by you and original documents obtained from hospital
  • You submit the original and necessary documents to us along with Claim form
  • We will review the documents and effect payment within 21 days of receiving the complete documents. If the claim is rejected, a letter will be sent along with the reasons of rejection
Reimbursement for treatment done outside our panel

In case of admission done outside our network hospital, intimate within 48 hrs of admission to the phone number in the claim form or e-mail the details to the email id mentioned in the claim form.

In the meantime, you can proceed with your treatment and pay the bill.

Get all the original documents from the hospital.

Submit the following documents to the TPA:

  • First prescription of the present illness, for which treatment has been undergone in hospital/nursing home
  • Medical advice for hospitalization
  • Discharge summary of hospital
  • Final bill of the hospital
  • Medical fitness certificate
  • All test reports supported by medical prescription (pre & post hospitalization)
  • All vouchers/bills/receipts pertaining to the tests mentioned above
  • All medicines purchased from outside the hospital at any point in time to be supported by original prescription
  • Complete and signed Claim form with attending doctor's prescription

We will review the documents and effect the payment within 21 days of receiving the complete documents. If the treatment claimed is not covered under your plan, a letter will be sent along with the reasons for rejection

What if the treatment is not covered under my policy?
  • All bills are to be paid by you and original documents obtained from hospital
  • You submit the original and necessary documents to us along with Claim form
  • We will review the documents and effect payment within 21 days of receiving the complete documents. If the claim is rejected, a letter will be sent along with the reasons of rejection

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