Suggested Documents for claims under various policies under commercial lines.

i) Ocean Transit

• Claim Form duly filled in & signed.
• Original Policy/ Certificate.
• Ship Survey Report in case of delivery of goods in damaged condition
• Short Landing Certificate
• Landed but missing cargo for shortages claims at the port of discharge
• Port survey report in case consignments delivered in sound condition but damaged at port of discharge
• Suppliers' Invoice
• Packing List.
• Quadruplicate copy of Bill of Entry.
• Copy of Claim Notice served on Carrier / Port authorities along with postal acknowledgement card.
• Copy of correspondence with the carrier/ Port authorities/ Customs authorities.
• Copies of Correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short packing (if applicable) and/ or pilferage claims
• Lost Overboard Certificate from the Port Trust countersigned by the master of the vessel or steamer agents (in respect of Loss Over Board/ Sling Losses).
• Original Repair Bills with receipt/ Proforma Invoice for value of items lost/ damaged.
• Copy of Application filed with Customs for refund of Duty wherever applicable
• Photographs if arranged.
• Letter of Subrogation cum special power of Attorney.

ii) Inland Transit (Rail/Road)

• Claim Form duly filled in & signed.
• Original Policy/ Certificate.
• Open delivery Certificate or copy of application for open delivery, Reply received from the Railways refusing open delivery, Copy of the letter of protest sent to Railways with the acknowledgement thereto and certified extract of the remarks made in the station delivery or complaints book in case of Rail consignments and damage / shortage certificate in case of road consignments. Open delivery has to be insisted for packages delivered in damaged conditions and in case of refusal a panchnama should be arranged after qualifying and recording the facts on the consignee copy.
• Suppliers Invoice
• Packing List.
• Quadruplicate copy of Bill of Entry.
• Copy of Claim Notice served on Railway/ Road Carrier along with postal acknowledgement card.
• Original Policy/ Certificate.
• Copy of correspondence with the Railways/ Road carrier
• Copies of Correspondence exchanged with the suppliers(reply from suppliers is a must) in connection with short packing. (if applicable)
• Original Railway Receipt/ Goods Receipt in case of non delivery.
• Original Repair Bills with receipt/ Proforma Invoice for value of items damaged.
• Photographs if arranged.
• Letter of Subrogation cum special power of Attorney.

iii) Air Transit

• Claim Form duly filled in & signed.
• Original Policy/ Certificate.
• Original Airway Bill in case of non delivery
• Quadruplicate copy of bill of Entry for items short delivery cases
• Suppliers Invoice.
• Packing List.
• Copy of Claim Notice served on carriers along with postal acknowledgement card.
• Copy of correspondence exchanged with the carriers.
• Copies of correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with shortpacking (for short receipt claims) and pilferage cases.
• Original Non Delivery Certificate (for Non Delivery Claims).
• Original Short Delivery Certificate (for Short Delivery Claims).
• Original Repair Bills with receipt/ program invoice for value of items damaged.
• Photographs if arranged.
• Letter of Subrogation cum special power of Attorney.

iv) Postal Transits

• Claim Form duly filled in & signed.
• Original Policy/ Certificate.
• Original Post Parcel Receipt in case of non delivery
• Suppliers Invoice.
• Copy of Claim Notice served on Postal Authorities along with postal acknowledgement card.
• Copy of correspondence exchanged with the Postal authorities.
• Original Non Delivery Certificate (for Non Delivery Claims).
• Original Short Delivery Certificate (for Short Delivery Claims).
• Original certificate of damage/ loss issued by the postal authorities (for Shortage/Damage Claims).
• Letter of Subrogation cum special power of Attorney.